Refund policy

At Bookcellar, we believe every book finds its reader at the right time. However, we understand that sometimes the journey doesn't go quite as planned.

1. If the Story is Damaged While we take every precaution with our "Ritual Packaging" to ensure your book arrives in pristine condition, the road can be long. If your book arrives bruised or battered, please let us know within 48 hours. We will arrange a courier to collect it and send a fresh copy or a full refund—no questions asked.

2. A Change of Heart If you receive your book and realize it isn't the right fit for your shelf, you have 14 days to return it to us. Because we deal in rare and foreign editions, we only ask that the book remains in its original, unread condition (and yes, that beautiful "Ritual Packaging" needs to be intact).

• Note: In cases of a "Change of Heart," the return shipping cost is on you, but we’ll handle the rest.

3. The Unwrapped Experience Once the wax seal is broken and the pages are turned, the book is yours to keep and cherish. We cannot accept returns on books that have been read or handled extensively—every crease tells a story, and we want our next reader to start with a blank slate.

4. How to Start the Conversation Simply email curator@bookcellar.co.za with your order number. No automated bots here—just a fellow book lover ready to help.